Frequently Asked Questions
Can I hire a coach just for a one way
journey?
Yes - we can fulfill
all transports requests and there is no minimum distance
requirements.
How do I book a
coach?
Once you have received a quote and
have decided to book with us full details of the hire will be
required as followed:
Group leader name and contact
number
Pick up address and time
Destination
Details
of return journey (if required)
Payment will be required in
advance to confirm the booking and full written confirmation
will be sent to you by the most convenient method for you -
email, fax, or post.
Is it possible to pay a
deposit?
A 30% deposit is required to hold
the vehicle and full payment is due no later than 2 weeks
prior to your date of hire. You will not receive full
confirmation until the final payment has been
received.
How can I make payment?
Payment
can be made by debit card, credit card or cheque (in some
circumstances a bank transfer can be arranged). Please note
that the availability of the vehicle is not confirmed until
the payment has been receieved.
What is your cancellation
policy?
The following is
our standard cancellation policy and charges:
28 days of
more – 25 per cent of private hire price
8 - 27 days - 50
per cent of private hire price
7- 2 days - 75 per cent of
private hire price
Less than 48 hours - 100 per cent of
private hire price.
Are there any additional costs that I should be
aware of?
Tolls, parking
fees and entrance fees are not included in the price of your
hire (unless arranged in advance). Any
damage to the vehicle will be subject to a valet
charge.
Is the driver's overnight accommodation included
on extended hires?
Driver's accommodation is not included in the price of
an extended hire. This can either be arranged by you or by us.
If you wish for us to book the driver's accommodation a
nightly charge will be added to your final total payment
(please discuss this at time of booking)
Can we smoke on the
coach?
No - this is strictly forbidden on all
vehicles.
Can we drink alcohol on the
coach?
The consumption of
alcohol is not permitted in any of our vehicles |
